Terms of service

Terms of Service

Overview

This website is operated by The Nat Shop. Throughout the site, the terms “we,” “us,” and “our” refer to The Nat Shop.

By visiting our website and/or purchasing something from our store, you agree to be bound by these Terms of Service, along with any additional policies referenced on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree to these terms, please do not use the website or purchase from our store.

1. Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

You may not attempt to interfere with, damage, disrupt, or misuse the website, its security features, or its services.

2. Products and Product Information

We make every effort to display product descriptions, colors, images, sizing, and other details as accurately as possible.

However, colors and appearance may vary depending on your screen, device, lighting, manufacturing process, or product variation.

Some products may be made to order, produced in limited quantities, or fulfilled by a third-party production or shipping partner.

We reserve the right to modify, discontinue, limit, or update products at any time without notice.

3. Pricing

All prices are listed in the currency displayed at checkout.

Prices may change at any time without notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information.

If an order is affected by a significant pricing or listing error, we may cancel the order and issue a refund.

4. Orders

We reserve the right to refuse, limit, or cancel any order at our discretion.

This may include orders that appear fraudulent, contain incorrect information, violate these Terms of Service, or cannot be fulfilled due to inventory, production, payment, or technical issues.

You are responsible for providing complete and accurate billing, shipping, and contact information when placing your order.

Please review your information carefully before completing your purchase.

5. Order Changes and Cancellations

Once an order has entered processing, production, or fulfillment, we cannot guarantee that it can be changed or canceled.

If you need to make a change, please contact us as soon as possible at nat.pham.yt@gmail.com.

We will do our best to assist, but requests cannot always be accommodated.

6. Returns and Refunds

Unless otherwise stated, all sales are final.

We do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, buyer preference, or ordering the wrong item.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at nat.pham.yt@gmail.com.

Please refer to our Return & Refund Policy for complete details.

7. Shipping and Delivery

Shipping and delivery estimates are provided as estimates only and are not guaranteed unless specifically stated.

Delivery times may be affected by production schedules, carrier delays, weather, holidays, customs, incorrect shipping information, or other circumstances outside of our control.

Customers are responsible for providing an accurate and complete shipping address.

We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

8. Lost, Stolen, or Delivered Packages

If an order appears to have been lost during transit, please contact us at nat.pham.yt@gmail.com and we will do our best to assist with the shipping carrier or fulfillment provider.

Once an order has been marked as delivered by the carrier, we are generally not responsible for packages that are lost, misplaced, or stolen after delivery.

Customers should contact the shipping carrier and check the surrounding delivery area before contacting us.

9. Third-Party Services

Certain products, services, payment processors, shipping providers, applications, or website features may be provided by third parties.

We are not responsible for the actions, policies, availability, errors, or services of third-party providers beyond what is required by applicable law.

Use of third-party services may also be subject to their own terms and policies.

10. Intellectual Property

All original content associated with The Nat Shop, including original artwork, product designs, graphics, logos, photographs, text, branding, and other creative materials, is owned by or licensed to The Nat Shop unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, republish, or commercially use our original content or designs without prior written permission.

Purchasing a product does not transfer ownership of any intellectual property rights associated with the artwork or design.

11. Personal and Non-Commercial Use

Products purchased from our store are intended for personal use unless otherwise stated.

You may not reproduce our artwork or designs for resale, commercial production, print-on-demand services, or other commercial purposes without written authorization.

12. User Comments, Reviews, and Submissions

If you submit a product review, comment, photo, message, suggestion, or other content to us, you are responsible for ensuring that your submission does not violate another person's rights or contain unlawful, abusive, misleading, or harmful material.

We reserve the right to remove content submitted to our website when appropriate.

If you voluntarily tag or submit content featuring our products, we may ask for your permission before reposting or using that content for promotional purposes.

13. Prohibited Uses

You may not use this website:

For unlawful purposes
To violate another person's intellectual property rights
To submit false or misleading information
To spread malware, viruses, or harmful code
To attempt to gain unauthorized access to the website or customer information
To engage in fraud or abusive purchasing behavior
To scrape, copy, or commercially exploit website content without permission

We may restrict or terminate access to the website if these terms are violated.

14. Accuracy of Information

We make reasonable efforts to provide accurate information, but we cannot guarantee that all website content will always be complete, current, or error-free.

We reserve the right to correct errors or update information at any time.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms of Service limits any rights or warranties that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, The Nat Shop will not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products.

Nothing in these Terms of Service excludes or limits liability where doing so would be prohibited by law.

17. Indemnification

You agree to be responsible for losses or claims arising from your misuse of the website, violation of these Terms of Service, or infringement of another person's rights, to the extent permitted by law.

18. Severability

If any provision of these Terms of Service is found to be unlawful or unenforceable, the remaining provisions will continue to remain in effect.

19. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated terms where permitted by law.

20. Governing Law

These Terms of Service will be governed by the laws applicable to the business location of The Nat Shop, without limiting any consumer rights that apply based on the customer's location.